Shipping, Returns & Refund Policy
SHIPPING
We ship through registered courier companies for orders within India and through DHL Express/FedEx/Aramex for international orders.
Buna is a make-to-order brand to minimise wastage, which means that only after an order is confirmed online it goes into production. International orders are usually dispatched within 20-23 business days* and domestic orders within 18-21 business days. We will send you an email with delivery date after the orders are placed.
Please note that Sundays and Public Holidays are not set as working days for standard deliveries.
SHIPPING CHARGES
Shipping is free within India. For international orders, we charge standard shipping charges starting from INR 1500 and going upto INR 5000 as per location, weight and volume of the shipment. We offer free shipping for international orders above INR 40,000/ USD 500.
DUTIES & TAXES FOR INTERNATIONAL ORDERS
Duties & Taxes for international orders are not included in your order, and are over and above any shipping and handling charges paid at checkout. Most countries charge duties on imported items which are levied at the time of port entry and they vary based on the destination country and the products imported. You will need to pay the applicable duties and taxes directly to the shipping agency (DHL, FedEx, Aramex etc.) at the time of your order delivery after you receive an invoice by the shipping agent.
INDIAN GST
All prices mentioned on the website are inclusive of Indian GST.
SHIPPING OF PRODUCTS
All orders are processed from our own warehouse/workshop in Delhi, India. Orders will be delivered to the shipping address mentioned at checkout.
TRACKING PACKAGE
Orders that have been processed and shipped can be tracked using the consignment/tracking number on the shipping agency’s website. Once your order is shipped, we will mail you your tracking number along with information about the shipping agency. You can also track your order under your Buna Studio account - Order history.
In the event of Non-Availability on Delivery, our delivery partners will attempt to deliver the package three times before they return it to us. Please provide the complete & accurate shipping address including zip code and a mobile number. This will help us in delivering your order faster.
Please note that in case of international orders, if a customer is not available for delivery, the shipping company (DHL, Aramex or Fedex) can hold the shipment for no more than 7 working days. After the lapse of these 7 working days, the shipment will automatically return to us in India. To receive the shipment back in India, there would be considerable amount of duty/tax involved on the return shipment. Please be apprised, that in such a scenario the customer/consignee will have to bear the cost of duty/taxes at port in India for return shipment plus the freight/re-shipping cost to respective destination country.
We urge you to inform us if you are not available after placing an order on our website for international as well as domestic orders. Please check our delivery timeline after you place an order on our website and if you are not available during that period kindly inform us on care@bunastudio.com about the same so that we can delay your shipment and send it only after you are available. In case a shipment reaches you and you are not available and the shipping company returns the shipment to India, no cancellation or refund is possible. For re-shipping of the same shipment you will need to bear the cost of duty/tax at port in India plus the freight cost. In such a scenario there would also be a considerable delay involved.
In case, a customer refuses to bear the customs duty/tax charges at port in India for the return shipment, then the shipment will remain with Indian customs indefinitely and we will not be able to offer any further assistance on the same.
MODES OF PAYMENT
We accept domestic and international payments on our website. For India, we accept all major debit & credit cards (including Mastercard, Visa & American Express) and also provide Net Banking options across major banks. We also accept UPI directly on our website. For all international transactions, we accept major Credit and Debit Cards (including Mastercard, Visa & American Express) and also provide the option to pay via PayPal directly at checkout on our website.
Please note we have two primary payment methods available on our website - Razorpay Secure and Payglocal. Razorpay Secure is the default payment gateway and captures both domestic and international payments; while Payglocal appears as "international cards, UPI, Bank transfers" and is solely for international transactions. Please note for international customers, Payglocal offers a faster checkout experience.
Please note PayPal is also available on our website via Razorpay in the 'Wallets' section.
CANCELLATION & REFUND
After an order is placed on the online store, a customer can ask for cancellation and refund within first 3 days. Please note 5% (of order value) cancellation/handling fees would be charged for account/card refund. The cancellation charges are equivalent to online payment processing charges levied by payment gateways. Buna is a designer label and works on a ‘made to order’ model. Once an order goes into production, cancellation and refund is not possible. From the textile weaving to the final stitch in a garment, our production is labour and hand intensive; which means that orders already underway cannot be cancelled or refunded. At present, we have a timeline of 20-23 business days for fulfilling online orders. Besides, our production involves handspun and handwoven textiles produced in remote villages of India, followed by hand block printing, hand embroideries, stitching and hand finishing of garments. All these processes are slow and labor intensive; and human errors and unexpected delays associated with them cannot be avoided many a time.
Please note orders once shipped cannot be cancelled.
Please note during Sale, return, exchange and refund will not be applicable. Exchange will be entertained only if product has a problem or defect.
Please note that our fulfilment timeline does not include unforeseen and not in our control delays, that is in the event of a natural disaster, war, calamity, fire or epidemic. In such circumstances, your order will be processed and dispatched after our production and supply chains resume smoothly when any of the above events have passed. Please also note that in such an event, no cancellation or refund is possible.
RETURNS (if applicable)
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging with tag and must be returned within 7 working days. This is applicable for all domestic (within India) returns. Please note that for our international customers, returns are not always possible due to logistic issues. This is because return shipments to India attract substantial duty/tax charges and more often than not are not able to cross logistical and customs hurdles and consequently, never reach back to us. For international returns, the freight to India, duty/tax payment at port of entry in India and freight back to respective country is to be borne by the customer. Please note international returns are only possible for exchange. On international orders, we offer exchange provided above conditions are fulfilled but we do not offer refund on international orders. International orders once dispatched cannot be cancelled or refunded. Please get in touch with us at care@bunastudio.com for queries regarding international returns.
REFUNDS (upon return)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of the return.
If approved, then your refund will be processed through a store credit note that can be redeemed on your next purchase. A credit note can only be used for in-store purchases on www.bunastudio.com and cannot be redeemed in cash.
Please contact us at care@bunastudio.com if you have any questions with returns and refunds.
EXCHANGES (if applicable)
We only replace/exchange items if they are defective or damaged from our end or there is a size issue. If you need to exchange it for the same item, send us an email at care@bunastudio.com. It must also be in the original packaging with tag and must be returned within 7 days.
Please note that for international orders, exchanges might not be possible because return shipments to India attract substantial duty/tax charges and more often than not are not able to cross logistical and customs hurdles and consequently, never reach back to us. For checking possibility of exchange for our international customers, please write to us at care@bunastudio.com.
For returning or exchanging their item/items unless the product was received in a defective condition, the customer will be responsible for paying their own shipping costs as well as duty/tax payment on the return shipment charged by Indian customs at port of entry into India.
Depending on where the customer lives, the time it may take for the exchanged product to reach the destination, may vary.
Please get in touch with us on care@bunastudio.com or +91 9310164266 (Whatsapp/Calling) for any further queries.
ORDER DELAY
We try and do our very best to fulfil all orders within the specified timeline (20-23 days at present) but at the same time we must reiterate and reaffirm that since we are a make-to-order brand with a predominantly hand-intensive production cycle (including handwoven textiles, hand block printing, hand embroideries and hand finishing of garments), some human related delays cannot be avoided many a time. This is because unlike a fast fashion garment (which are made via automated mechanisms), a Buna garment is a slow made and soulful piece of art with character and a story and consequently can face hurdles and human errors before it becomes a perfect piece deserving to be worn by our customers. We have to make sure that everything is perfect and impeccable before it reaches our customers so that it can grace their wardrobe for years to come.
Please note that our delivery timeline is not final rather approximate and though 90% of the times all orders are fulfilled well within the timeline, on other occasions some orders are liable to get a little delayed due to the hand-intensive nature of our production or logistics issues such as holidays of shipping companies. An order from our end will be delayed only if there is a genuine limitation at our end with regards to the hand-intensive nature of our production or a logistics (shipping) issue beyond our hands. In such a situation, our team would be working tirelessly to make sure the order is dispatched/forwarded as soon as possible. Please note by purchasing from Buna Studio, you are agreeing to our purchasing terms, conditions and policies which includes that we do not offer cancellation and refund on delayed orders as they would be already in the production cycle. We will keep you updated if your order is delayed and send it at the earliest possible date. Be assured that in such a scenario, an order becomes a top priority for us and our production and merchandising team would leave no stone unturned to make sure that the order reaches you at the soonest date.
DISCOUNT/SALE
Please note during Sale, return, exchange and refund will not be applicable. Exchange will be entertained only if product has a problem or defect.
TERMS & CONDITIONS
Please note by purchasing from Buna Studio, you are agreeing to our purchasing terms, conditions and policies.