CANCELLATION & REFUND
After an order is placed on the online store, a customer can ask for cancellation and refund within first 3 days. Buna is a designer label and works on a ‘made to order’ model. Once an order goes into production, cancellation and refund is not possible. From the textile weaving to the final stitch in a garment, our production is labour and hand intensive; which means that orders already underway cannot be cancelled or refunded. At present, we have a timeline of 14-16 business days for fulfilling online orders. Besides, our production involves handspun and handwoven textiles produced in remote villages of India, followed by hand block printing, hand embroideries, stitching and hand finishing of garments. All these processes are slow and labor intensive; and human errors and unexpected delays associated with them cannot be avoided many a time.
Please note 5% (of order value) cancellation fee would be charged for account/card refund. The cancellation charges are equivalent to online payment processing charges levied by payment gateways.
Please note that our fulfilment timeline does not include unforeseen and not in our control delays, that is in the event of a natural disaster, war, calamity or epidemic. In such circumstances, your order will be processed and dispatched after our production and supply chains resume smoothly when any of the above events have passed.
RETURNS (if applicable)
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging with tag and must be returned within 7 working days. This is applicable for all domestic (within India) returns. Please note that for our international customers, returns are not always possible due to logistic issues. This is because return shipments to India attract substantial duty/tax charges and more often than not are not able to cross logistical and customs hurdles and consequently, never reach back to us. For international returns, the duty/tax payment at port of entry in India is to be borne by the customer. Please get in touch with us at care@bunastudio.com for queries regarding international returns.
REFUNDS (upon return)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of the return.
If approved, then your refund will be processed through a store credit note that can be redeemed on your next purchase. A credit note can only be used for in-store purchases on www.bunastudio.com and cannot be redeemed in cash. The credit note has no expiry date.
Please contact us at care@bunastudio.com if you have any questions with returns and refunds.
EXCHANGES (if applicable)
We only replace/exchange items if they are defective or damaged from our end or there is a size issue. If you need to exchange it for the same item, send us an email at care@bunastudio.com. It must also be in the original packaging with tag and must be returned within 7 days.
Please note that for international orders, exchanges might not be possible because return shipments to India attract substantial duty/tax charges and more often than not are not able to cross logistical and customs hurdles and consequently, never reach back to us. For checking possibility of exchange for our international customers, please write to us at care@bunastudio.com.
For returning or exchanging their item/items unless the product was received in a defective condition, the customer will be responsible for paying their own shipping costs as well as duty/tax payment on the return shipment charged by Indian customs at port of entry into India.
For sale or discounted orders, cancellation and refund is available during the first 3 days after the order is placed. After this time has elapsed cancellation or refund is not available on sale/discount orders. Under special circumstances or if the product has size issues. we do offer exchange and return (only with store credits) on sale/discount orders.
Depending on where the customer lives, the time it may take for the exchanged product to reach the destination, may vary.
Please get in touch with us on care@bunastudio.com or +91 9310164266 (Whatsapp/Calling) for any further queries.
INDIAN GST
All prices are inclusive of Indian GST on this website.